Mobile App Feed UX
This project was one I was assigned to within our Product Design and Innovation's UX team at Schoolwires. Based on some feedback on our first version of our native app (we are now better at soliciting this earlier in the process!), we were met with a few usability issues using the dashboard approach (see "before" image) for displaying notifications to record types. Because we had not yet instituted push notifications, the top issues were:
- The user had to search for content, or tap through a few apps with "new" item alerts to read through everything that may or may not be priority to them.
- User would also have to know what app a certain type of content belonged in if they were looking for a certain update. It was not always clear where it was posted.
As the familiar pattern began to pop up on apps like Facebook, we decided an aggregated feed would solve most of the problems with the presentation of content.
I went to work sketching the feed and mapping the current data from our CMS to each card or record type and figured out what made sense in a summary view vs. the full view, along with transitions and how to present and interact with each type. I used Balsamiq to explain interaction, gestures to our team. After some iterations, our prototype was ready for stakeholder feedback. Since our CMS already had a familiar content model of "summary that opens up more detail" on the end user side, that helped that process move quickly.
Pulling all of the record content into one feed meant we needed a better way to hide and still access more administrative tools and filters. A school filter was placed above the feed, and we instituted a then-familiar off-canvas menu which allowed there to still be categorized content view settings.
I collaborated with some others on my team to get more input, then I got to work on the UI design in Sketch. After some iterations of that the designs were implemented and continued to receive upgrades such as full-width images in the feed and other usability enhancements.